Patkay Care Services Ltd

Updated 26 October 2025

Dates of assessment: 29 October 2025 to 21 November 2025. Patkay Care Services Ltd is a domiciliary care agency, providing care and support to people living in their own homes. We carried out this assessment to check whether the provider had made improvements since our last inspection. At the time of our assessment, the service was supporting 31 people with personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

Safe staffing levels were in place and staff had the training and support to carry out their role. Recruitment was managed safely. There was an established staff team who knew people well and fostered caring and trusting relationships with people and relatives. Call times were well organised to support people’s needs and preferences. Risks to people’s health, safety and wellbeing were assessed and regularly reviewed. Some improvements were required in relation to the management of medicines, but we found people were receiving their medication as prescribed.

Governance arrangements had been strengthened and there were a range of audits and checks in place. The registered manager was accessible and approachable and committed to supporting staff and providing a person-centred, high-quality service. They worked in partnership with people, relatives and stakeholders.

The provider was previously in breach of legal regulations in relation to safe recruitment. Improvements were found at this assessment, and the provider was no longer in breach of legal regulations. We found the overall quality of the service had improved and the rating has changed from requires improvement to good.

Updated 26 October 2025

People and relatives gave consistently good feedback about their experiences of the care and support provided. They told us staff were caring and compassionate and supported people with respect and warmth. People were supported by consistent staff and expressed their satisfaction with their punctuality and call times. We received good feedback about how the service was managed and organised, and most people and relatives said they would recommend the service. They described good communication and said the provider was responsive if changes were required. People and relatives felt involved in their care. Comments included, “[Name of relative] is safe with the carers and they are my lifeline and give me peace of mind. I am really happy with them all.”