We carried out a review of the data available to us about Harpers Green on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Harpers Green, you can give feedback on this service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
Medicines management had not always been robust enough and instances of medicines administration mistakes had occurred. The registered manager had identified these issues prior to the inspection and had started to address this.
Care record were mostly up to date and reflected what care and support people required. However, we did identify that some care records did not have sufficient information about people’s life history or background.
People and their relatives benefitted from caring staff which meant they experienced continuity of care. Staff reported the culture of the service as open and positive.
Care workers spoke highly about working for the service. People told us staff were caring and kind. Staff had a good understanding of how to support people in a way that promoted their privacy, dignity and independence.
Staffing levels were monitored, and we received positive feedback about the timekeeping of staff and call duration times. The registered manager discussed about having the appropriate staffing and on-going recruitment processes in place.
Staff were familiar with accident, incident, and safeguarding reporting procedures. The provider ensured that all such incidents were investigated and follow up actions / lessons learnt were acknowledged.
Infection prevention and control (IPC) and COVID-19 procedures were in place. Staff received IPC training and were provided with the personal protective equipment (PPE).
Pre-employment recruitment checks were conducted; people received care and support by staff who had been safely recruited. Staff stated they were supported by the management team and received regular supervision and supported with learning and development opportunities.
People and staff told us they thought the registered manager was doing a good job. They told us they were approachable, responsive, and keen to make improvements.
The provider and registered manager followed governance systems which provided effective oversight and monitoring of the service. These governance systems and processes were becoming embedded in the service and identified areas of improvements were needed.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 4 February 2021, and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Recommendations
We have made two recommendations to improve medicines management and the quality and consistency of records.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.