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Inspection Summary


Overall summary & rating

Good

Updated 15 March 2017

Shy Lowen provides personal care for people with a learning disability living in their own home. Accommodation is leased from a private landlord. Up to five people will eventually live together. At the time of our inspection two people were receiving personal care from Shy Lowen. Their care and support was provided by one member of staff which meant they shared their care and support.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

At the last inspection, the service was rated Good. At this inspection we found the service remained Good.

People received a highly individualised service from Shy Lowen which reflected their individual needs and lifestyle preferences. Care records highlighted how they wished to be supported, what they could do for themselves and routines really important to them. People were supported by staff who knew them really well and who treated them with dignity and respect. People said they felt safe with the staff, in their home and in their community. Any risks were reduced to keep them safe from harm.

People’s rights were upheld. They were supported to maintain relationships with people important to them. They had the opportunity to participate in activities which reflected their age, disability and lifestyle. Accessible information had been produced using pictures and symbols to illustrate the written word so they could understand documents and records. Their personal information was kept securely and confidentially.

People benefited from staff who were supported in their roles and able to complete training relevant to people’s needs. Staff found the registered manager open and accessible. They said they could call on the registered manager for help and support at any time. The registered manager worked closely with them and was able to observe staff working with people.

The registered manager said, “Caring is our top priority.” Quality assurance processes monitored the standards of care provided and included feedback from people using the service and relatives. They said, “I am happy living here” and “We are both extremely happy with [name’s] care, [name] is very happy.” Staff reflected, “We make sure they have what they need to live normal lives and have access to what they want.”

The service met all relevant fundamental standards. Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 15 March 2017

The service remains Good.

Effective

Good

Updated 15 March 2017

The service remains Good.

Caring

Good

Updated 15 March 2017

The service remains Good.

Responsive

Good

Updated 15 March 2017

The service remains Good.

Well-led

Good

Updated 15 March 2017

The service remains Good.