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Inspection Summary


Overall summary & rating

Good

Updated 12 October 2019

About the service

Shy Lowen Care Limited is a supported living service. They provide personal care and support to people with learning disabilities and/or autism who live in their own home in order to promote their independence. The support that people receive is often continuous and tailored to their individual needs. Two people living in one separate supported living setting received the regulated activity of ‘personal care’ from Shy Lowen Care at the time of the inspection.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

People were supported to have choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. However, where staff had assessed people’s capacity and decisions had been made in their best interests, these had not always been documented. We have made a recommendation regarding this.

People and their relatives were positive about the caring nature and approach of staff. Relatives told us their family members were supported by staff who were kind and compassionate. They told us people were safe with the staff who supported them and were confident that any concerns would be dealt with promptly. Appropriate numbers of staff supported people to deliver the care and support people required.

Staff told us they had received appropriate training which supported them to carry out their role. Staff told us they could seek advice from the registered manager. The registered manager and staff were passionate about the care they delivered and were driven to improve the service. They communicated and engaged with others, such as family members. to improve the lives for people. Quality assurance systems had been introduced to identify and address shortfalls in the service.

The registered manager acted on concerns to ensure people received care which was safe and responsive to their needs. Staff were trained in safeguarding people and protecting them from harm. Any concerns or accidents were reported and acted on. The risk posed to people had been assessed and suitable action had been taken to minimise the risk posed to people using the service.

The registered manager monitored the delivery of care through staff observations and feedback from people.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 15 July 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 12 October 2019

The service was safe.

Details are in our safe findings below.

Effective

Requires improvement

Updated 12 October 2019

The service was not always effective.

Details are in our effective findings below.

Caring

Good

Updated 12 October 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 12 October 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 12 October 2019

The service was well-led.

Details are in our well-led findings below.