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Esteem care LTD - Carlisle

Overall: Good read more about inspection ratings

Pacific House, Fletcher Way, Parkhouse, Carlisle, Cumbria, CA3 0LJ (01228) 937780

Provided and run by:
Esteem Care Cumbria Ltd

All Inspections

13 June 2022

During a routine inspection

About the service

Cumbria View Care Services - Carlisle is a domiciliary care service providing personal care to people who live in their own homes. At the time of our inspection there were 60 people using the service.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People and relatives praised the staff for their caring, friendly attitude. People said staff were kind and polite and they felt safe with them.

The service was safe. Risks to people’s health and safety were managed without compromising their independence. Medicines were managed in a safe way.

There were enough staff to make sure people received care and support. Staff were trained and supported to carry out their job safely. Overall, people said staff carried out their jobs in a competent way.

People were fully involved in the arrangements about their care service and their decisions were respected. The manager and staff had good working relationship with other care professionals for the benefit of the people who used the service.

People said they were asked for consent verbally when receiving care. Assessment records were incomplete and had not always been signed to show people’s consent. We have made a recommendation about this.

People were supported to have maximum choice and control of their lives and staff assisted them in the least restrictive way possible and in their best interests; the policies and systems in the service upheld this practice.

People were supported in a person-centred way and their individuality was respected and celebrated. The service was quick to respond to changes in people’s needs. Healthcare professional commented the service provided compassionate care for people.

People and relatives said they knew how to raise complaints and had confidence the management team would deal with these quickly and appropriately.

People, relatives and care professionals said the service was “well-run”. Staff were positive about working for the service. They said they felt supported and valued by the local management team.

The provider had governance systems in place to check the quality and safety of the service. However, there had not been a registered manager in place for several months. The manager intended to apply for registration.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 21 February 2021 and this is the first inspection.

Why we inspected

This was a planned inspection.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.