PH Medics Limited

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

We looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture

This is the first inspection for this service since its registration with CQC. This key question has been rated as Good.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service had a vision, strategy and culture. This was based on transparency, equity, equality and human rights, diversity and inclusion, engagement, and understanding challenges and the needs of people and their communities.

The strategy was kept under review as the business developed. Part of the ongoing plan for the service was to employ a manager to help the doctor with the administrative side of the business. This plan was to be put in place once patient volume increased.

The service had an inclusive leader who understood the context in which they delivered care, treatment and support and embodied the culture and values of their workforce and organisation. Leaders had the skills, knowledge, experience and credibility to lead effectively. They did so with integrity, openness and honesty.

The service fostered a positive culture where people felt they could speak up and their voice would be heard.

The practice had established Freedom to policy and arrangements were in place for when the business expanded and staff were employed.

At the time of this assessment, policies and procedures to promote diversity and equality were in place.

At the time of this assessment, the provider worked as a sole trader with voluntary administration support from a family member. The provider was hoping to employ a practice manager in the near future. Systems of governance has been written in policy and procedures for when this occurred. The provider discussed emerging risk with their NHS GP colleagues in the locality to ensure that they was aware of any current or emerging risk.

The service understood their duty to collaborate and work in partnership, so services work seamlessly for people. They shared information with their patients’ GPs if consented to.

The service focused on continuous learning, innovation and improvement across the organisation and local system. This included an audit of patients that failed to book follow up appointments. Systems were put in place to address this in order to provide continuity of care, including providing follow up appointments free of charge. The provider met with GPs to discuss clinical cases on a regular basis.