PH Medics Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.

This is the first inspection for this service since its registration with CQC. This key question has been rated as Good.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service always treated people with kindness, empathy and compassion and respected their privacy and dignity. The provider treated colleagues from other organisations with kindness and respect.

Arrangements were in place to promote patients’ privacy. The doctor understood Gillick competency and there was a process to ensure young adults had control over their own privacy and the amount of parental involvement in managing their care and support.

The service treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Patients’ personal, cultural, social, religious and equality characteristics needs were understood and met. Patient communication needs were met to enable them to be fully involved in their care.

The service promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

The service helped patients and their carers to access advocacy and community-based services.

The service listened to and understood people’s needs, views and wishes. The provider responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

The appointment systems was set up so that all patients could receive timely access to the provider when they needed it. The service did not have an online booking system, however appointments could be made by telephone and people had access to an email address to contact the team. Patients could be seen within 24 hours unless booking on a Saturday where they would need to wait until the following Monday as the service was closed on a Sunday. Patients were asked about any adjustments needed during the appointment at the time of booking. The provider knew the process for referral to emergency support, including mental health crisis teams.

The service cared about and promoted the wellbeing of staff. Systems were in place to support future employed staff and enable them to always deliver person-centred care.