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Wiltshire Heights Care Home Outstanding

Inspection Summary

Overall summary & rating


Updated 10 April 2019

About the service:

Wiltshire Heights is a care home which provides accommodation and nursing care for up to 63 older people, including people living with dementia. The home is arranged over three floors, Robin, Willow and Poppy. At the time of our inspection 54 people were living at the home.

People’s experience of using this service:

People received an outstanding leisure and wellness service which catered to individual interests and abilities. People had a comprehensive and varied menu of activities to choose from and were involved in the development of clubs and programmes for the home.

People received outstanding end of life care which was compassionate, holistic and sensitive. Families were generously and respectfully supported during this time and were able to stay with their relative or visit around the clock.

People received an outstanding caring service. People told us they received very kind and respectful support from staff who promoted their abilities. Staff promoted people’s privacy and dignity and enabled them to make choices and have as much control and independence as possible

The registered manager had made improvements since the last inspection to ensure people always received safe care and treatment. People told us they felt safe.

People benefited from the development of closer links to their local community which included intergenerational events.

People were cared for by well trained and skilled staff who knew their needs and how they liked to be supported. The whole staff group worked as a team to support people in a person centred way.

People had access to plenty of food and drink throughout the day and were served by a hostess. People told us the food was very good and there was plenty of choice. Meals were appetising and served in a calm and organised manner.

The service was well-led. The provider’s quality assurance processes were effective and there was a focus on continuous improvement. The registered manager provided good support for staff to be able to do their job effectively.

More information is in Detailed Findings below.

Rating at last inspection:

Good overall, Requires Improvement in Safe (report published 6 July 2016).

Why we inspected:

This was a planned inspection based on the rating at the last inspection.

Follow up:

We will monitor all intelligence received about the service to inform when the next inspection should take place.

Inspection areas



Updated 10 April 2019

The service had improved to good in safe.

Details are in our Safe findings below.



Updated 10 April 2019

The service remained effective.

Details are in our Effective findings below.



Updated 10 April 2019

The service had improved to outstanding in caring.

Details are in our Caring findings below.



Updated 10 April 2019

The service had improved to outstanding in responsive.

Details are in our Responsive findings below.



Updated 10 April 2019

The service remained well-led.

Details are in our Well-Led findings below.