During an assessment under our new approach
Date of on-site assessment visits: 8 January and an out of hours inspection 21 January 2026. Further review of documents took place off-site and telephone calls were made to people using the service and their relatives between the 9 and 23 January 2026.
My Way Support is a 'supported living' service which provides support packages for people with a learning disability and autistic people. Each person has their own individual lease agreement with a housing association and a separate contractual agreement for their support.
The service provides a supported living service to people living in their own homes in Devon.
Each setting contains a number of individual bedrooms or flats and shared or communal gardens, lounges, kitchens and dining areas.
We gave the service 48 hours' notice of the inspection. This was because we intended to visit people’s homes and needed to gain consent before visiting.
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities which most people take for granted. We found people received care in accordance with this guidance and care workers and staff had received appropriate training relating to people with a learning disability and autistic people.
Right Support: Staff supported people to have the maximum possible choice, control and independence over their own lives. People made their own decisions and staff respected these choices. Staff focused on people's strengths and promoted what they could do, so people had a fulfilling and meaningful everyday life.
Right Care: Person-centred care was promoted, staff knew people well and understood how to meet their needs. People’s views and decisions about care were incorporated within their care packages. Staff were kind, respectful and caring. Staff engaged with people in a friendly and caring manner and their conversations with people were good natured.
Right Culture: The service culture was empowering and person centred. People’s achievements were valued and proudly celebrated. Staff enjoyed their roles and the strong supportive relationships they had built with the people they supported. The provider had a range of checks and audits to monitor the quality and safety of the service and to help drive improvements.
We reviewed 4 people’s records, which showed risks were being assessed, and measures were in place to reduce the risks of avoidable harm and abuse.
Incidents, safeguarding concerns and complaints were analysed and lessons learned to reduce future risks.
People received the support they needed with their medicines. Support with medicines was monitored to ensure safety and effectiveness.
There were enough skilled care workers to meet people’s needs while promoting their independence.
There were systems for people and their representatives to give feedback about their care, including making complaints. Feedback was used to improve the service and people’s experiences.