We carried out a review of the data available to us about Caringhearts Support Services Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Caringhearts Support Services Ltd, you can give feedback on this service.
Caringhearts is domiciliary care agency providing personal care to people in their homes. At the time of our inspection there were four people using the service. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People were kept safe by staff who were knowledgeable in their individual risks. Staff supported people well with their medicines, and followed infection control procedures. People always had staff to meet their needs and staff had been recruited safely.
People were supported to maintain a balanced diet. Full assessments were completed and regularly reviewed to ensure people received effective care. Staff received a good level of training and were supported by the registered manager through their induction period.
People were supported by kind and caring staff. Staff respected people’s privacy and encouraged people’s independence.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff supported people with their communication needs and to avoid isolation. People were supported to maintain relationships important to them and staff supported people at the end of their lives.
Staff felt supported by the registered manager. Relatives told us how they felt comfortable to raise any concerns or complaints and confirmed they were asked regularly for feedback. Quality audits were completed to ensure a good quality of care was maintained.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 28 January 2021 and this is the first inspection.
Why we inspected
We undertook this inspection to provide a formal rating as this location had not been inspected since registration.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.