We carried out a review of the data available to us about Gracious Healthcare Services Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Gracious Healthcare Services Ltd, you can give feedback on this service.
About the service
Gracious Healthcare is a care agency registered to provide personal care to people living in their own homes. At the time of our inspection there were 21 people using the service.
Not everyone who uses this type of service would receive personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
The provider's oversight of the service had not identified some improvement was required in their risk assessments for people using paraffin based creams, protocols for ‘as required’ medicines and consistency with some information written in people’s care plans. These were actioned immediately at the time of the inspection and information submitted to us to evidence the changes had been made.
People and their relatives told us they felt the service was safe and met their identified needs. People were protected from abuse because systems were in place to keep people safe from risk of avoidable harm. Staff were aware of their responsibilities to keep people safe from abuse. Risks had been assessed with enough staff members available to support people safely. People’s medicines were managed safely. Staff followed infection control guidance and had access to personal protective equipment. There were processes in place to investigate complaints or incidents to reduce risk of reoccurrences.
People’s care and support was planned in partnership with them and persons close to them and risk assessments were regularly reviewed and updated. Staff received induction training. People were supported by trained staff who were knowledgeable about people’s individual needs and had the skills and knowledge to support them safely. Staff sought people's consent and encouraged people to make their own decisions. Where appropriate, staff supported people safely with nutritional and hydration needs.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were supported by kind and caring staff who knew people well. People's individual needs were respected and staff supported people with dignity and respect.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 08 July 2020 and this is the first inspection.
Why we inspected
This is a newly registered provider and we needed to inspect and rate the service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.