13 June 2019
During a routine inspection
We carried out an announced comprehensive inspection at MASTA Travel Clinic – Southampton on 13 June 2019 as part of our inspection programme.
The service has a registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
As part of our inspection we asked for CQC comment cards to be completed by clients prior to our inspection visit. We received 12 comment cards, all of which were positive about the standard of care received.
Our key findings were:
- There was an effective system to manage infection prevention and control.
- The provider conducted safety risk assessments. It had appropriate safety policies, which were regularly reviewed and communicated to staff.
- Individual care records were written and managed in a way that kept clients safe.
- Clients’ immediate and ongoing needs were fully assessed. Where appropriate this included their clinical needs and their mental and physical wellbeing.
- Staff recognised the importance of people’s dignity and respect.
- Clients had timely access to initial assessment and treatment.
- Staff felt respected, supported and valued. They were proud to work for the service.
- Client feedback about the service was positive.
- Information about how to make a complaint or raise concerns was available.
- Leaders worked closely with staff and others to make sure they prioritised compassionate and inclusive leadership.
- The service had a clear vision and values in place.
- Staff were aware of and understood the vision, values and strategy and their role in achieving them.
- Staff understood the requirements of legislation and guidance when considering consent and decision making.
- Governance arrangements were in place and regularly reviewed.
The areas where the provider should make improvements are:
- Review the provision of sharps boxes to be in line with national infection prevention and control guidelines.
- Review personnel records to ensure consistency of content, for example evidence of references obtained prior to employment.
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care