You are here

Inspection Summary


Overall summary & rating

Good

Updated 30 December 2020

About the service

Direct Care (Tameside) is a domiciliary care service providing care and support to people in their own homes in the Tameside area of Greater Manchester. At the time of our inspection, they were supporting approximately 220 people.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People told us they were very happy with how they were supported. They told us care workers were reliable and usually arrived at the time they were expected. People told us they did not feel rushed and were supported at their own pace. Care workers told us their rotas allowed them to spend the time they needed with people and were organised so care workers worked in one area rather than having to travel to different areas between visits.

The registered manager and other management staff understood their responsibilities. They had worked successfully with the local authority to try new ways of working to improve outcomes for people. The local authority felt the service was run with the best interests of people they supported. Incidents and concerns were investigated thoroughly and were analysed to identify if anything could be put in place to prevent things recurring. Some notifications had not been sent to CQC however we are satisfied measures have been put in place to ensure this happens in the future.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 25 July 2018)

Why we inspected

We undertook this targeted inspection to check staffing and to ensure the managers and staff were clear about their roles and responsibilities. The overall rating for the service has not changed following this targeted inspection and remains good.

CQC have introduced targeted inspections to follow up on Warning Notices or to check specific concerns. They do not look at an entire key question, only the part of the key question we are specifically concerned about. Targeted inspections do not change the rating from the previous inspection. This is because they do not assess all areas of a key question.

We found no evidence during this inspection that people were at risk of harm from these concerns.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 30 December 2020

At our last inspection we rated this key question good. We have not reviewed the rating at this inspection. This is because we only looked at the parts of this key question we had specific concerns about.

Effective

Good

Updated 30 December 2020

Caring

Good

Updated 30 December 2020

Responsive

Good

Updated 30 December 2020

Well-led

Good

Updated 30 December 2020

At our last inspection we rated this key question good. We have not reviewed the rating at this inspection. This is because we only looked at the parts of this key question we had specific concerns about.