We carried out a review of the data available to us about SureCare Chelsea & Fulham on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about SureCare Chelsea & Fulham, you can give feedback on this service.
SureCare Chelsea and Fulham is a domiciliary care agency. The service provides personal care to children and young people with disabilities. At the time of our inspection the service was providing personal care to four people.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People’s relatives told us they were satisfied with the service and that care workers and managers engaged positively with them and their children. A family member told us, “Everything is fine, they are so nice and good.”
People were supported to communicate their views and speak up about what they wanted from their care. Care workers understood how people communicated and the support they needed to do this, which was supported by effective systems of assessment and care planning. Relatives spoke of their family members being treated with dignity and respect.
People were safeguarded from abuse and poor treatment by appropriate safeguarding measures and a positive culture which encouraged care workers to speak up and ask questions when they had concerns. Care workers were confident that their concerns would be taken seriously.
Risks to people’s wellbeing were assessed with appropriate plans in place to minimise possible harm. Care workers had the right skills and suitable plans to support people to mobilise safely. Electronic recording systems were used effectively to ensure that medicines were managed safely.
Support plans were developed in a way which considered people’s needs and preferences for their care and helped them to reach agreed outcomes. Plans were reviewed frequently with people and their families as their needs changed.
People’s relatives and staff spoke of a positive culture in the service, with managers engaging with people to identify concerns at an early stage and to resolve this openly and promptly. Managers encouraged care workers to develop their skills and used effective systems of audit to ensure the quality of the service continuously improved.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
We have made a recommendation about how the provider prepares alternative formats of key information to ensure they can fully meet the Accessible Information Standard.
For more information, please read the detailed findings section of this report. If you are reading this as a separate summary, the full report can be found on the Care Quality Commission (CQC) website at www.cqc.org.uk
Rating at last inspection:
We registered this service on 27 January 2021 and this was the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.