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Inspection Summary


Overall summary & rating

Good

Updated 27 June 2019

About the service:

Mountbatton Care Ltd is a family-owned and run domiciliary care agency based in Bootle and Southport, providing care to people in their own homes. At the time of inspection, the service was providing home visits to 99 people with different health and care needs, as well as seven people in supported living settings. This included people with a learning disability or autism.

People’s experience of using this service:

People’s experience of Mountbatton Care was good overall. Out of the 14 people we spoke with, two spoke very highly of the service. One person said, “I do not know what I would do without [staff member].” Another person stated, “They are like extended family”. Three people told us about improvement needs to the service, while nine felt that their care was fine.

On balance, the service continued to meet the characteristics of Good. We found that aspects of how the service was led, connected with the community through charitable work and supported people’s diverse needs, could meet the characteristics of Outstanding. It was clear that the service was led by a passionate team looking to make continuous improvements and managers were very responsive to our feedback. However, we identified improvement needs and some regulatory legal requirements had not been met prior to inspection, which limited our ratings, particularly of ‘Well-Led’.

We found that information available to staff before providing care to people varied between different parts of the service and on the electronic care plans that had been introduced. The management team addressed this issue immediately, but it continued to be an area for development.

There were enough staff to meet people’s needs and provide personalised care. People told us they felt safe overall with the staff support and that calls were on time and never missed.. Staff felt there were enough of them and that generally they had a consistent and reliable team. Staff felt well supported through regular supervision, training and meetings. The service actively involved people and staff in the development of the service through surveys and seeking regular feedback.

The outcomes for people using the service reflected the principles and values of Registering the Right Support, by promoting choice, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent. The service was working with a variety of stakeholders to achieve positive outcomes for people and we saw many very positive compliments about the caring support staff provided.

Rating at last inspection:

At the last inspection the service was rated Good (2 December 2016).

Why we inspected:

This was a planned inspection that was scheduled based on the previous rating. We inspected to check whether the service had sustained its Good rating.

Follow up:

We will follow up on this inspection through ongoing monitoring of the service, through conversations and notifications.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.

Inspection areas

Safe

Good

Updated 27 June 2019

The service remained Good.

Details are in our Safe findings below.

Effective

Good

Updated 27 June 2019

The service remained Good.

Details are in our Effective findings below.

Caring

Good

Updated 27 June 2019

The service remained Good.

Details are in our Caring findings below.

Responsive

Good

Updated 27 June 2019

The service remained Good.

Details are in our Responsive findings below.

Well-led

Good

Updated 27 June 2019

The service remained Good.

Details are in our Well-Led findings below.