The Care Quality Commission
  • Hospital
  • Independent hospital

Baby Bump Limited

Overall: Requires improvement read more about inspection ratings

102-102a, Market Street, Wirral, CH47 3BE (0151) 633 2599

Provided and run by:
BabyBump Limited

All Inspections

28 July 2023

During an inspection looking at part of the service

Our rating of this service improved. We rated it as requires improvement because:

  • The service had enough staff to care for women and keep them safe. Staff had training in key skills, understood how to protect women from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to women, acted on them and kept good care records. The service managed safety incidents well and learned lessons from them.
  • Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of women receiving care. Staff were clear about their roles and accountabilities. The service engaged well with women and the community to plan and manage services and all staff were committed to improving services continually.

However:

  • The service policies were not always relevant for what the service was offering.
  • The service recruitment process was not robust as staff files were not fully complete.

There were improved ratings in safe and well led from this inspection. We rated safe as good and well led as requires improvement. Aggregation with the key questions we did not inspect meant the service was rated as requires improvement overall.

3 March 2023

During a routine inspection

We have not previously rated this location. We rated it as inadequate because:

  • The registered manager had not completed mandatory training that was appropriate for their role.
  • Systems and processes regarding safeguarding were not always appropriate to keep people safe. We did not see evidence of staff having completed safeguarding children training.
  • The service did not always control infection risk well.
  • The service did not have appropriate arrangements, prior to the scan, in place to assess individual risks to women and their foetus. The service sometimes accepted inappropriate referrals that were not in keeping with the service being non-diagnostic.
  • The service did not have enough staff to provide the right care.
  • Staff were not always confident in identifying what constitutes an incident. The services incident policy was not tailored for the service.
  • Staff could not demonstrate that they monitored the effectiveness of care and treatment.
  • The registered manager did not always make sure staff were competent for their roles.
  • The service did not always consider service users individual needs and preferences.
  • The service did not have information regarding how to complain, for service users in the service or on the website.
  • The service did not have a clear vision or strategy for what it wanted to achieve.
  • The registered manager did not always operate effective governance processes.
  • The registered manager did not always identify the risks specific to the service.

However:

  • The service had a suitable environment. Staff were trained to use equipment, which was suitably maintained.
  • Records for women attending the service were stored securely and were completed accurately.
  • The service mainly provided care and treatment based on national guidance and evidence-based practice.
  • Staff worked well together; they supported each other to provide good care.
  • The service provided women with health promotional information to help them lead healthier lives.
  • Staff supported women to make informed decisions about their scan. They followed national guidance to gain service users’ consent.
  • Staff treated service users with compassion, kindness, and respect.
  • Staff provided emotional support to service users to minimise distress.
  • Staff supported service users to understand the scans offered and make informed decisions about them.
  • The service planned care in a way that met the needs of the local community.
  • Service users could access the service when they needed it.
  • Staff and service users felt respected, supported, and valued. There was a good, open culture.
  • Information systems were integrated and secure.