We carried out a review of the data available to us about Comfort Call - Bailey Court on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Comfort Call - Bailey Court, you can give feedback on this service.
This service provides care to people living in specialist ‘extra care’ housing. Extra care housing is purpose-built or adapted single household accommodation in a shared site or building. The accommodation is rented and is the occupant’s own home. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for extra care housing; this inspection looked at people’s personal care service. The service provided personal care to 13 people at the time of the inspection.
People’s experience of using this service
People told us they felt safe with staff and that staff treated them well. Staff understood their responsibilities for keeping people safe from the risk of abuse and they were confident about reporting any safety concerns.
Applicants suitability to work with vulnerable people was assessed prior to a job offer being made. There were enough suitably skilled staff to meet people’s needs and keep them safe.
Safe infection prevention and control (IPC) measures were followed to minimise the risk of the spread of infection, including those related to COVID-19.
Medicines were managed safely. Staff were suitably trained to manage people’s medicines and their competency was regularly checked. People told us they received their prescribed medicines on time.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and promoted their independence. People were involved in developing and reviewing their care plans.
Staff received induction training and followed a programme of continuous training. Staff received a good level of support through regular supervisions and team meetings.
Staff were knowledgeable about people’s wishes and preferences. People were complementary about the staff, they described them as kind, caring and respectful. People’s independence was promoted, and they were involved in decisions about their care, staff respected people’s decisions and lifestyle choices.
The service complied with the Accessible Information Standards. People were provided with information in a way they could understand.
Care records provided staff with a good level of information about how to meet people’s needs and keep them safe. People were involved in regular care reviews and their records were kept up to date to make sure they reflected the care and support they needed and in a way they preferred.
People knew how to complain and were confident in doing so if they were unhappy about something.
People and staff spoke positively about the way the service was managed. There were effective systems to monitor the quality and safety of the service which included obtaining the views of people and others. Improvements needed to the service were acted upon in a timely way. People received person-centred care with good outcomes. There was good partnership working with others to make sure the best possible outcomes for people.
Rating at last inspection
This service was registered with us on 18 January 2021 and this is the first inspection.
Why we inspected
This was a planned inspection.
Follow up
We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk