We carried out a review of the data available to us about Community Response Team South East on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Community Response Team South East, you can give feedback on this service.
Community Response Team South East provides care and support for people who need immediate support to live independently in their own home; this may be as a result of an illness or following a discharge from hospital. They provide short term support for people to regain independence or identify if people require a permanent care provider to meet their longer-term care needs.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal care and eating. Where they do, we also consider any wider social care provided. At the time of the inspection all 52 people using the service were receiving help with personal hygiene and eating.
People’s experience of using this service and what we found
People spoke positively about their experiences and felt the service responded effectively in meeting their individual needs.
Systems and processes were in place to safeguard people from potential abuse. There were enough staff to meet the needs of people using the service. Safe infection control procedures were followed.
We have made a recommendation about the provider taking action to ensure records demonstrated risks associated with people’s health conditions were managed safely.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff worked well with a wide range of health and social care professionals to ensure good outcomes for people. People were supported to regain independence with eating and drinking in line with their needs and preferences.
People benefitted from staff who were well trained and had the skills and knowledge to support them effectively.
Staff spoken with understood the importance of respecting people's privacy, dignity and independence. People and their relative’s confirmed staff were respectful, kind and caring.
People were supported in a person-centred way and people’s communication needs were met.
Systems were in place to gather people's views on the service. Quality assurance systems were effective.
People, staff and external professionals thought the service was well-led. Staff told us they enjoyed working for the service and they felt well supported.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 14 January 2021 and this is the first inspection.
The last rating for the service at the previous premises was good, published on 14 April 2018.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Recommendations
We have made a recommendation about the recording of risk management.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.