We carried out a review of the data available to us about Sparkles Healthcare Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Sparkles Healthcare Ltd, you can give feedback on this service.
Sparkles Healthcare Ltd provides personal care support to people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection the service was supporting nine people with personal care needs.
People’s experience of using this service and what we found
People felt safe in the company of staff. Staff had completed safeguarding training and were aware of how to report concerns. Risks to people’s safety was assessed and guidance provided for staff to minimise these risks. People were supported to take their medicines in line with prescriptions. Sufficient staff were available to cover all care calls and people and their relatives confirmed staff arrived on time. Robust recruitment processes were in place to help ensure staff were suitable for their roles.
People were supported by skilled staff who had received training and support relevant to their roles and to people’s needs. Staff had received training infection prevention and control and systems monitored to keep people safe. Staff were aware of the importance of good nutrition to people’s health and well-being. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff knew people well and demonstrated a caring approach. People and their relatives told us staff were kind and respected their dignity and independence. People’s care was highly personalised and staff demonstrated a will to ensure people were comfortable with their care. Detailed assessments of people’s needs were completed. This information was used to complete care plans and risk assessments relevant to the person’s needs.
There was a positive culture within the service. Relatives and staff were complimentary about the support they received from the registered manager. Staff were clear about the values of the organisation and the expectations of the service. The registered manager completed regular audits to monitor and improve the quality of the care provided. The registered manager attended a range of forums to ensure they were aware of best practice guidance.
We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.
The service was able to demonstrate how they would meet the underpinning principles of Right support, right care, right culture should they provide care to an autistic person or someone with a learning disability should they support someone in the future.
Right support: The model of care provided support in people’s own homes which maximised people’s choice, control and independence. People were given choice and were involved in decisions around their care.
Right care: Care was person-centred and promoted people’s dignity, privacy and human rights. Due to the highly personalised care and staff’s knowledge of people, there was evidence to suggest people would receive person-centred care.
Right culture: There were systems in place to help ensure that the values and culture was such that people could automatically expect a high quality, person-centred service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 14 January 2021 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.