Community Response Team Mid Hants

Updated 10 August 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

One Inspector and an expert by experience conducted the inspection. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats and specialist housing.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations. At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection. At the time of the inspection, 63 people were receiving care and treatment. Inspection activity started on 3 July 2023 and ended on 6 July 2023. We visited the location’s office on 3 July 2023.

What we did before the inspection

The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make. We reviewed information we held about the service including, notifications, complaints, feedback from the general public and quality assurance reports. We used all this information to plan our inspection.

During the inspection

We spoke with the registered manager, an operations manager, 2 team leaders, an advanced practitioner, 3 relatives and 8 people. We obtained written feedback from 10 members of staff. We reviewed quality assurance records, various policies and procedures, training and supervision records, medication competency assessments and staffing records.

Updated 10 August 2023

About the service

Community Response Team Mid Hants is a dedicated Reablement Service who, using specific specialisms and cross disciplinary working, deliver reablement in a person’s home. The Reablement Service aims to improve quality of life, maximise long term independence and enable people to remain or return to live in their own home in the community.

Reablement services are delivered to support in the short term (normally up to six weeks) and with some specialist needs, medium term. Hampshire County Council work in a way that seeks to improve people’s life by making use of facilities that are available in the community as well as council-provided services. People also received assistance with personal care, medicine management, mobility, nutrition, and mental health.

At the time of our inspection, 63 people were using the service.

People’s experience of using this service and what we found

People received care, support and treatment which was properly assessed and centred to their needs.

Staff were properly trained and were provided with support and supervision at regular stages.

Staff were knowledgeable of safeguarding and people were protected against the risk of abuse.

Staff received training in relation to the management of medicines and had their competence checked frequently.

The provider had suitable arrangements in place in respect of infection control.

Treatment was provided with dignity, respect, and compassion.

Any complaints received were investigated and responded to appropriately.

When people needed additional care and support after they had finished their treatment plan, the provider supported people by signposting them to the appropriate resources.

The culture of the organisation was good and people told us staff were friendly, had good values and enjoyed their jobs.

Staff were complimentary about the management and told us they were supportive, knowledgeable and positive role models.

The provider had effective governance systems in place and regularly reviewed the quality of care provided.

Rating at last inspection

This service was registered with us on 30 April 2021 and this is the first inspection.

The last rating for the service under the previous provider at the previous premises was good, published on 22 August 2019.

Why we inspected

We carried out a comprehensive inspection as the registered location had changed.