Updated 30 October 2025
Date of assessment from 5 November to 12 November 2025.
Northbrook provides care and support to 4 people in supported living arrangements, enabling them to live as independently as possible. People’s care and housing were delivered under separate contractual arrangements. This inspection focused on the regulated activity of personal care, including support with personal hygiene and eating, while considering wider social care support. We inspected the service due to concerns received by the general public relating to safeguarding.
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. People’s care and support reflected this guidance.
Support was consistently person-centred, promoting choice, control, and independence. People were actively involved in decisions about their care and were supported to achieve personal goals. Positive outcomes were evident, including increased independence, improved quality of life, and reliable care from consistent staff. The service effectively supported people with complex behaviours and those experiencing deteriorating mental health, reducing anxiety and promoting wellbeing.
Staff were trained, supervised, and supported to deliver safe, effective care. Staffing levels were sufficient to maintain continuity, with clear on-call arrangements in place. Leaders fostered an open, inclusive, and supportive culture, enabling staff to work collaboratively, develop professionally, and respond flexibly to changing needs. Staff morale and retention were high.
The provider maintained strong links with external professionals, local partners, and community groups, enhancing opportunities for people to engage in community activities and access health and social care services.
Leaders and staff worked effectively together, using robust systems, audits, and supervision to ensure safe and person-centred care. The service demonstrated continuous learning and responsiveness to feedback, adapting care to meet people’s needs and aspirations.
The service delivered care that was safe, compassionate, and focused on maximising independence. People’s rights were respected, outcomes were positive, and staff were supported to provide high-quality care, including for those with complex behaviours and changing mental health needs.