During an assessment under our new approach
Date of Assessment: 9 September to 25 September 2025
Mayfair Homecare - Barnet is a domiciliary care agency that provides care and support to people living in their own homes. The service supported older people some of whom lived with dementia. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. At the time of our inspection 75 people were being supported with personal care.
This inspection was to follow up on actions from the last inspection in July 2022. At that inspection. The provider was in breach of legal regulations in relation to safe care and treatment. Improvements were found at this inspection and the provider was no longer in breach of regulations.
As part of our assessment methodology for services who may support people with a learning disability and autistic people, we assess if services are meeting the Right Support, Right Care, Right Culture (RSRCRC) statutory guidance. This includes: Right support: Model of care and setting maximises people's choice, control and independence. Right care: Care is person-centred and promotes people's dignity, privacy and human rights. Right culture: Ethos, values, attitudes and behaviours of leaders and care staff ensure people using services lead confident, inclusive and empowered lives. The service was not supporting anyone with a learning disability or an autistic person at the time of our inspection.
Care plans included guidance for staff on maintaining people’s safety, and these procedures were followed. Risks to people were identified and addressed. The service maintained sufficient staffing levels to ensure both the safety and the fulfillment of people’s needs. People were empowered to make choices and participate actively in their care planning. Safeguarding measures were robust, and people received appropriate support with their medicines. Systems were in place to record and learn from accidents and incidents. The provider regularly assessed people’s capacity for decision-making and delivered personalised care. Service quality was monitored through established processes, driving ongoing improvement. Staff benefited from training and support, enabling their professional development. People were always treated with dignity, kindness, and respect. Their privacy was protected and their individual needs, including equality and diversity needs, were fully supported. The leadership team was knowledgeable, supportive, and fostered a positive, inclusive culture.