2 February 2022
During an inspection looking at part of the service
Caremax Support Services Ltd is a supported living service providing personal care to people within their own houses or flats. The service provides support to people experiencing substance misuse, have a diagnosis of a mental health condition or a learning disability, younger adults and children. At the time of our inspection there were two people using the service.
People’s experience of using this service and what we found
People were not supported by a provider and staff who understood government guidance in relation to COVID-19 and was following this. People's risk assessments did not always contain full information around their known risks. One person's complaint had not been managed in a supportive and open way. We made a recommendation to the provider to review their management and approach to complaints and how why support people using the service to raise concerns. Quality assurance tools had not identified the concerns we found during this inspection.
People were supported by staff who understood safeguarding concerns and were reporting these as required to the local safeguarding team. People were supported to access their local community and maintain their relationships.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were supported by trained staff who understood people's needs.
People's dignity and privacy was promoted by staff. People were supported in line with their preferences. People were supported appropriately with their communication needs. People had access to health and social care professionals as they required these.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Why we inspected
The inspection was prompted in part due to concerns received about the management of safeguarding concerns at the service. A decision was made for us to inspect and examine those risks.
We found no evidence during this inspection that people were at risk of harm from this concern. We have found evidence that the provider needs to make improvements in other areas of the service. Please see the safe and well-led sections of this full report. You can see what action we have asked the provider to take at the end of this full report.
Follow up
We will request an action plan from the provider to understand what they will do to improve the standards of quality and safety. We will work alongside the provider and local authority to monitor progress. We will continue to monitor information we receive about the service, which will help inform when we next inspect.