The Care Quality Commission
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KB Solutionz Head Office

Overall: Good read more about inspection ratings

55 Victor Gardens, Hockley, SS5 4DS 07715 524168

Provided and run by:
KB Solutionz Limited

Important: This service was previously registered at a different address - see old profile

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about KB Solutionz Head Office on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about KB Solutionz Head Office, you can give feedback on this service.

7 March 2022

During a routine inspection

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

About the service

KB Solutionz Head Office provides care and support to one person living in supported living’ setting, so that they can live as independently as possible. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support.

People’s experience of using this service and what we found

We have made a recommendation about staff recruitment.

Right Support

• Staff focused on people’s strengths and promoted what they could do, so people had a fulfilling and meaningful everyday life.

• Staff supported people with their medicines in a way which promoted their independence and achieved the best possible health outcome.

• People’s care, treatment and support plans reflected their range of needs and this promoted their wellbeing and enjoyment of life.

Right Care

• Staff knew people well and understood how to protect them from abuse. The service worked well with other agencies to do so.

• People received kind and compassionate care. Staff protected and respected people’s privacy and dignity. They understood and responded to their individual needs.

• Staff and people cooperated to assess risks people might face. Where appropriate, staff encouraged and enabled people to take positive risks.

Right culture

• Staff knew and understood people well and were responsive, supporting their aspirations to live a quality life of their choosing.

• People and those important to them, were involved in planning their care.

• Staff evaluated the quality of support provided to people, involving the person, their families and other professionals as appropriate.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating

This service was registered with us on 21 January 2021 and this is its first inspection.

Why we inspected

This was a planned inspection of a newly registered service.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.