Updated 7 December 2023
We undertook a follow up focused inspection of South Bank Dental Care on 9 November 2023. This inspection was carried out to review the actions taken by the registered provider to improve the quality of care and to confirm that the practice was now meeting legal requirements.
The inspection was led by a CQC inspector who was supported by a specialist dental advisor. We had previously undertaken a comprehensive inspection of South Bank Dental Care on 22 March 2023 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We found the registered provider was not providing safe or well-led care and was in breach of regulations 12 and 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
You can read our report of that inspection by selecting the 'all reports' link South Bank Dental Care on our website www.cqc.org.uk.
When 1 or more of the 5 questions are not met we require the service to make improvements and send us an action plan. We then inspect again after a reasonable interval, focusing on the area where improvement was required.
As part of this inspection, we asked:
- Is it safe?
- Is it well led?
Our findings were:
Are services safe?
We found this practice was providing safe care in accordance with the relevant regulations.
The provider had made improvements in relation to the regulatory breach we found at our inspection on 22 March 2023.
Are services well led?
We found this practice was providing well led care in accordance with the relevant regulations.
The provider had made improvements in relation to the regulatory breach we found at our inspection on 22 March 2023.
Background
South Bank Dental Care is part of Gentle Dental care, a group dental provider.
The practice is in the London Borough of Newham and provides NHS and private dental care and treatment for adults and children.
There is step free access via a portable ramp to the practice for people who use wheelchairs and those with pushchairs. There is limited car parking available near the practice. The practice has made reasonable adjustments to support patients with access requirements.
The dental team includes 3 dentists, 1 dental therapist, 1 dental hygienist and 3 dental nurses. The clinical team are supported by a receptionist and a practice manager.
The practice has 3 treatment rooms.
During the inspection we spoke with 2 dentists, 1 dental nurse, the receptionist and the practice manager.
We looked at practice policies, procedures and other records to assess how the service is managed.
The practice is open between:
9am – 5pm on Mondays and Tuesdays
9am - 5.30pm on Wednesday to Friday