Archived: Waltham House Limited Also known as Oasis Care

Updated 28 January 2026

Waltham House Limited is a domiciliary care service providing support to adults who live in their own homes. At the time of our assessment the service supported 10 people who received regulated care and support. The assessment was carried out remotely between 17 February and 16 March 2026, we did not visit the office. We reviewed all key questions and quality statements.

We looked at records relating to the management of the service and we spoke on the telephone with people, relatives and staff. The overall rating for this assessment is requires improvement.The governance of the service was not always robust enough to identify the areas for improvement we found during this assessment, relating to medicines management and care records.Care records required more detail to help guide staff in how to recognise and escalate concerns and were not always person-centred to reflect people’s individual wishes.

People were supported consistently by compassionate staff who knew them well. There were enough suitably skilled staff to support people safely. People felt safe and told us staff understood and met their needs. Staff supported people kindly, with dignity and respect. Staff encouraged people to be independent and have choice over their care where they were able to. Staff spoke positively about the registered manager. They told us management provided support when needed and that they were always able to contact them however, they were not always given opportunity to develop in their role and had limited training opportunities.

Updated 28 January 2026

People spoke positively about the quality of the care they received. People told us they felt safe when staff were supporting them. People and relatives told us staff treated them with kindness and respect and that staff placed people at the centre of their care. People had a choice about how they wanted to receive support, and they received care from regular staff who were familiar to them. Comments included, “First and foremost it’s very reliable, they are very friendly and supportive. They just do everything we ask of the service” and “It’s the willingness to help, the cheerfulness of the carers. You can have a laugh and a chat, they don’t give the impression they are rushing, although they have limited time.”