Updated 3 July 2017
Wargrave Dental Clinic is located in Wargrave, Reading and provides private treatment to patients of all ages. The premises are on the first and second floor and consist of one treatment room, an X-ray room, a decontamination room and a reception area. The practice is open on Monday to Friday 8:30am – 5:00pm and two Saturdays per month 8:30am – 1:00pm. Car parking spaces are available near the practice.
The dental team includes two principal dentists, two dental nurses and a dental hygienist.
The practice is owned by a partnership and as a condition of registration must have a person registered with the Care Quality Commission as the registered manager. Registered managers have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run. The registered manager at Wargrave Dental Clinic was one of the principal dentists.
On the day of inspection we collected 29 CQC comment cards filled in by patients and spoke with three other patients. We also reviewed results of the practice patient satisfaction survey. This information gave us a positive view of the practice.
During the inspection we spoke with the principal dentists and a dental nurse. We looked at practice policies and procedures and other records about how the service is managed.
Our key findings were:
- The practice was clean and well maintained.
- The practice had infection control procedures which reflected published guidance.
- The practice had effective safeguarding processes in place and staff understood their responsibilities for safeguarding adults and child protection.
- Patients’ needs were assessed and care was planned in line with current guidance such as from the National Institute for Health and Care Excellence (NICE).
- We found the dentists regularly assessed each patient’s gum health and took X-rays at appropriate intervals.
- Patients were involved in their care and treatment planning so they could make informed decisions.
- The practice had systems to help them manage risk.
- The practice had thorough staff recruitment procedures.
- Staff treated patients with dignity and respect and took care to protect their privacy and personal information.
- The appointment system met patients’ needs.
- The practice had effective leadership. Staff felt involved and supported and worked well as a team.
- The practice asked staff and patients for feedback about the services they provided.
- The practice dealt with complaints positively and efficiently.
There were areas where the provider could make improvements and should:
- Review the practice’s arrangements for receiving, reviewing and responding to patient safety alerts, recalls and rapid response reports issued from the Medicines and Healthcare products Regulatory Agency (MHRA) and through the Central Alerting System (CAS), as well as from other relevant bodies such as, Public Health England (PHE).
- Review availability of medicines , and equipment to manage medical emergencies in the domicillary care setting giving due regard to guidelines issued by the Resuscitation Council (UK), and the General Dental Council (GDC) standards for the dental team.