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Archived: Vitascare

Overall: Good read more about inspection ratings

58 Walesby Drive, Kirkby In Ashfield, Nottingham, Nottinghamshire, NG17 7PF 07446 276581

Provided and run by:
Dr Vita Roga-Wiles

Latest inspection summary

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Background to this inspection

Updated 16 August 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team

One inspector carried out this inspection.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats and specialist housing.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was announced. We gave the provider 24 hours notice so that someone would be able to meet with us at the office location.

What we did

Before the inspection we reviewed information available to us about this service. This included details about incidents the provider must notify us about, such as abuse; and we sought feedback from commissioners and professionals who work with the service. We assessed the information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We used all this information to plan our inspection.

During the inspection we spoke with the registered manager who was also the provider, the senior care staff and the person who used the service.

We looked at the person's care records and two staff members records. We looked at records relating to the management of the service. These included accident and incident records, meeting minutes and quality assurance records.

Overall inspection

Good

Updated 16 August 2019

About the service

Vitascare provides care and support to people living in their own homes and accommodation. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. There was one person using the service who had a variety of support needs.

People’s experience of using this service and what we found

Staff knew the person well and supported them in line with their preferences and wishes. The person's first language was not English and staff were recruited and communication aids in place to support this.

The person and staff told us they felt safe at the service. The person received support to take their medicines safely. Risks to the person's well-being were recorded and updated when their circumstances changed. Staffing was provided at safe levels that enabled the person to access the community when they chose to with support.

The person's right to make their own decisions were respected. Healthcare services were sought if needed. Staff received training according to their preferred learning style and had appropriate skills and knowledge to deliver care and support in a person-centred way.

The person was supported to access the community when they so wished.

We saw staff supported the person's privacy and helped them with independence.

Systems to monitor the quality of the care provided were effective. The service worked well with other community partners and the provider was a regular presence at the service to check the person was happy with their care.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

The last rating for this service was good (published 20 October 2016).

Why we inspected

This was a planned inspection based on the previous rating.