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Radis Community Care (Baird Lodge) Requires improvement

Inspection Summary

Overall summary & rating

Requires improvement

Updated 2 April 2020

About the service

Radis Community Care (Baird Lodge) is a domiciliary care agency. It provides personal care and support to people living in their own flats in a specialist 'extra care' housing scheme in Ely. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection 21 people were receiving the regulated activity personal care.

People’s experience of using this service and what we found

People were happy with the service and the staff that provided their care. People felt safe because staff knew what they were doing, and supported people in the way people wanted.

Staff assessed and reduced people’s risks as much as possible. There were enough staff to support people with their care and support needs. The provider carried out key recruitment checks on potential new staff before they started work.

People received their medicines and staff knew how these should be given. Staff used protective equipment, such as gloves and aprons to prevent the spread of infection.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff had not completed training courses which they felt would be beneficial to their job role. These courses are available by the provider for staff to attend, however there had been no oversight to ensure that staff had completed them. Not all staff felt they received good support from a manager.

People liked the staff that supported them. Staff were kind and caring, they involved people in their care and made sure people’s privacy was respected.

Staff kept care records up to date and included national guidance if relevant. People’s care plans were person centred and contained enough information for staff to know what was important to the person they were supporting.

The service had recently appointed a new manager. There had been at least four changes of manager in the last 12 months and this had been unsettling for both people using the service and the staff team. Health professionals also commented on the impact that this had caused to people and staff.

People were asked their views of the service and action was taken to change any areas that they were not happy with. Concerns were followed up to make sure action was taken to rectify the issues raised.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was Good (published 22 August 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 2 April 2020

The service was safe.

Details are in our safe findings below.


Requires improvement

Updated 2 April 2020

The service was not always effective.

Details are in our effective findings below.



Updated 2 April 2020

The service was caring.

Details are in our caring findings below.



Updated 2 April 2020

The service was responsive.

Details are in our responsive findings below.


Requires improvement

Updated 2 April 2020

The service was not always well-led.

Details are in our well-led findings below.