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Centennium House No action required

Inspection Summary


Overall summary & rating

No action required

Updated 23 November 2016

<Summary here>

Inspection areas

Safe

No action required

Updated 23 November 2016

We found that this practice was providing safe care in accordance with the relevant regulations. The practice had arrangements for essential areas such as infection control, clinical waste control, management of medical emergencies at the practice and dental radiography (X-rays). We found that all the equipment used in the dental practice was well maintained.

The practice took its responsibilities for patient safety seriously and staff were aware of the importance of identifying, investigating and learning from patient safety incidents.

Staff had received safeguarding training and were aware of their responsibilities regarding safeguarding children and vulnerable adults.

Effective

No action required

Updated 23 November 2016

We found that this practice was providing effective care in accordance with the relevant regulations.

The dental care provided was evidence based and focussed on the needs of the patients. The practice used current national professional guidance including that from the National Institute for Health and Care, Excellence (NICE) to guide their practice.

We saw examples of positive teamwork within the practice and evidence of good communication with patients and other dental professionals. The staff received professional training and development appropriate to their roles and learning needs.

Caring

No action required

Updated 23 November 2016

We found that this practice was providing caring services in accordance with the relevant regulations.

We obtained the views of three patients on the day of our visit. These provided a positive view of the service the practice provided. We reviewed 50 comment cards which provided a positive view of the service patients received. All of the patients commented that the quality of care was very good. Patients commented on the friendliness and helpfulness of the staff and that dentists were good at explaining the treatment that was proposed to them.

Responsive

No action required

Updated 23 November 2016

We found that this practice was providing responsive care in accordance with the relevant regulations.

The service was aware of the needs of the local population and took these into account in how the practice was run, patients could access treatment and urgent and emergency care when required.

The practice had two treatment rooms and a therapy room, all at ground level. The practice has level access to the building for patients with mobility difficulties and families with prams and pushchairs. There was extra provision for people who require assistance with movement from wheelchairs to the dental chairs. Staff have been trained to assist patients who have particular needs.

Well-led

No action required

Updated 23 November 2016

We found that this practice was providing well-led care in accordance with the relevant regulations. Effective leadership was provided by the practice owner who demonstrated an open approach to their work and shared a commitment to continually improving the service they provided. We saw evidence of systems used to identify staff learning needs which were underpinned by the practice meetings where all staff came together to discuss any problems and what is needed to ensure consistent safe practice. The practice also carried out essential clinical audits in infection control and the quality of dental X-rays.

There was a no blame culture in the practice. The practice had reasonable clinical governance and risk management structures in place.

Staff told us that they felt well supported and could raise any concerns with the practice owner. All the staff we met said that they were supported to maintain their continuous professional development (CPD) and were happy in their work .