• Care Home
  • Care home

Poplars Care Home

Overall: Good read more about inspection ratings

4 Glen Eyre Way, Bassett, Southampton, Hampshire, SO16 3GD (023) 8067 7831

Provided and run by:
Solent Healthcare Limited

Important: The provider of this service changed. See old profile

Latest inspection summary

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Background to this inspection

Updated 21 July 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was completed by an inspector.

Service and service type

Poplars Care Home is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Poplars Care Home is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there were two registered managers, who were also the provider.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority. We used all this information to plan our inspection.

During the inspection

We spoke with five people who used the service and one relative about their experience of the care provided. We spoke with six members of staff including both registered managers, one of whom was also the nominated individual, three care staff and the housekeeper. A nominated individual is responsible for supervising the management of the service on behalf of the provider.

We reviewed the home environment. We observed staff interactions with people in communal areas of the home. We reviewed a range of records, including four people's care and medication records. We looked at two staff files in relation to recruitment and staff supervision. Records relating to the management of the service, including policies and procedures were reviewed.

Overall inspection

Good

Updated 21 July 2022

About the service

Poplars care home is a residential care home for older people who may be living with dementia. It is an adapted domestic property in a residential area with accommodation over two floors. The service accommodated up to 14 people in single and shared bedrooms. At the time of our inspection there were 14 people using the service.

People’s experience of using this service and what we found

People were happy with the quality of the care provided. Their feedback included, “I'm very happy”, “Staff are good” and “Staff smile, it goes a long way.” People and staff reported there were sufficient staff to meet people’s needs.

The provider had taken measures to ensure the building was safe. We have made two recommendations, one for the provider to review guidance about when a new fire risk assessment is required and a second about them accessing guidance on water temperature probes.

Staff ensured potential risks to people had been assessed and managed safely. People were safe and protected from the risk of abuse and discrimination. People received their medicines safely. Processes were in place to protect people from the risks of acquiring an infection. The provider reviewed incidents to identify if any actions were required.

The provider promoted a positive culture within the service. They engaged people, their relatives and stakeholders. They sought their views on the service and used their feedback to make improvements. The provider had processes to assess the quality of the service provided and to identify potential areas for improvement. Staff worked across agencies to support the provision of peoples’ care safely.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was requires improvement (published 30 April 2020). At this inspection it has improved to good.

At our last inspection we recommended the provider review national falls guidance. At this inspection we found the provider had taken relevant action.

Why we inspected

This focussed inspection was prompted by a review of the information we held about this service. This report only covers our findings in relation to the Key Questions of Safe and Well-led.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.