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Avalon West Yorkshire Services

This service was previously registered at a different address - see old profile

We have not inspected this service yet

Inspection summaries and ratings at previous address


Overall summary & rating

Good

Updated 17 March 2020

About the service

Avalon West Yorkshire Services is a domiciliary care agency. It provides personal care to people living in their own houses and flats. In addition, this service provides care and support to people living in one ‘supported living’ setting made up of twelve flats. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. The service supports 52 people in total with 16 requiring support with personal care.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

People and relatives were happy with the care provided. They were involved in planning and making decisions about their care. Risks were assessed and managed. People’s nutritional and healthcare needs were met.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

People received support from regular care staff who knew them well. Support plans showed the support people needed on each call. People were treated with respect and their privacy and dignity was maintained.

Staff were recruited safely and received the induction, training and support they needed to fulfil their role. Staff were very positive about the training they received and that this was classroom based. Safe systems were in place to manage any allegations of abuse and complaints.

There was a visible person-centred culture at the service and it was clear from our discussions with staff that they enjoyed caring for the people they supported.

Quality assurance system were in place to monitor the service provided to people and areas for improvement were identified and actioned. The service had developed strategic aims to ensure the health and well-being of people using the service was at the heart of the service delivery.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 11 July 2017)

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 17 March 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 17 March 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 17 March 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 17 March 2020

The service had improved and was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 17 March 2020

The service had improved and was well led.

Details are in our well-Led findings below.