We carried out a review of the data available to us about 25 The Beeches on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about 25 The Beeches, you can give feedback on this service.
25 The Beeches is a domiciliary care agency providing personal care and support to people living in their own houses and flats.
At the time of our inspection, the service was providing care and support to three people, all of whom were receiving personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People were supported by a consistent team of staff who knew them well. There were enough staff to meet people’s needs. We have made a recommendation about recruitment processes. People had not experienced missed care call visits.
People were protected from the risk of harm or abuse as staff had completed safeguarding training and knew what actions to take if they identified any concerns.
Risks to people had been assessed however we found some improvements were needed to ensure risk assessments were more detailed to reflect people’s care and support needs. We have made a recommendation about assessing and recording risks.
Staff received training and supervision to help them fulfil their role and responsibilities. Staff felt supported and valued and enjoyed working at the service.
Relatives spoke positively about the kind, caring attitude of staff and were satisfied with the care and support their loved ones received. Staff treated people with dignity and respect and people's independence was promoted. Without exception, relatives told us they would recommend the service to others.
People were supported to maintain good health. Where appropriate, referrals to health care professionals were made and recommendations were followed by staff. Where required, people were supported with their nutritional needs.
People and their relatives were consulted over their care and support needs and were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The registered manager was committed to providing high quality care. There was a positive culture within the service. The registered manager was committed to working with staff to improve and develop the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 22 December 2020 and this is the first inspection.
Why we inspected
This was a planned inspection based on the length of time the service was registered and when they commenced providing a regulated activity.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.