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Kingsway Care Ltd

Overall: Good read more about inspection ratings

22 Victoria Terrace, Hove, BN3 2WB (01273) 077444

Provided and run by:
Kingsway Care Ltd

Latest inspection summary

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Background to this inspection

Updated 9 July 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own home.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service 24 hours’ notice of the inspection. This was because the service is small, and we wanted to be sure there would be someone available to support the inspection when we visited.

Inspection activity started on 13 April 2022 and ended on 22 April 2022. We visited the location’s office on 13 April 2022.

What we did before the inspection

We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We reviewed information we had received about the service since it registered with us. We used all this information to plan our inspection.

During the inspection

We spoke with the registered manager by video link and the nominated individual who was based in the office. The nominated individual is responsible for supervising the management of the service. The nominated individual of this service is also the provider. We spoke with members of the management team and office staff, including the Training Manager and the Director of Systems and Compliance.

We reviewed a range of records. We looked at four staff files in relation to recruitment and staff supervision. We looked at four electronic care plans and medication records. We looked at training data and quality assurance records. A variety of records relating to the management of the service, including audits, were reviewed.

After the inspection

We continued to seek clarification from the registered manager and nominated individual to validate evidence found. We looked at records shared with us by the nominated individual including policies, procedures and further details of care plan records.

We spoke with seven people and relatives who used the service, about their experience. We spoke with five staff members about working for the service.

Overall inspection

Good

Updated 9 July 2022

About the service

Kingsway Care Ltd is a domiciliary care agency providing care to people living in their own homes. At the time of inspection, the service was providing personal care to 29 people.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People’s assessments of need and risk were completed with them and reviewed regularly. People were kept safe with infection prevention and control processes. Staff were trained to recognise and respond to safeguarding concerns.

People’s choices and preferences were clearly recorded in care plans and records. An electronic care system was in place which managers used to monitor the service people received. The registered manager actively reviewed processes to ensure people’s health needs were effectively monitored.

People were supported by kind and friendly care staff. People felt respected and well supported by carers and managers.

Managers and staff were proud of the care they provided, there was a positive culture of teamwork and commitment to work in a person- centred way with people.

Care plans were person centred. The registered manager actively looked for ways to improve and develop care plans to respond to their individual preferences and changing needs. People and staff felt comfortable approaching the management with feedback, questions and concerns, they felt listened to.

Training and care quality was audited regularly. There were systems and processes in place to address any concerns. The care staff and management team shared strong values for teamwork, development and respect.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

This service was registered with us on 4 January 2021 and this is the first inspection.

Why we inspected

This inspection was carried out because the service had not been inspected since it was registered.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.