We carried out a review of the data available to us about Nightingale Domiciliary Care on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Nightingale Domiciliary Care, you can give feedback on this service.
People’s experience of using this service
There were safeguarding adults procedures in place. The registered manager and staff had a clear understanding of these procedures. Appropriate recruitment checks took place before staff started work and there were enough staff to meet people’s care and support needs. Staff were following government guidance in relation to infection prevention and control.
People’s care needs were assessed before they started using the service and care plans were in place to ensure staff could support them safely. Staff received training relevant to people’s needs. People received support from staff to maintain a balanced diet. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice.
Relatives told us their loved ones were treated in a caring and respectful manner and they had been consulted about their loved one’s care needs. They knew how to make a complaint if they needed to. People had access to end of life care and support if it was required.
There were effective systems in place to monitor the quality of service that people received. Staff said they received good support from the registered manager. The registered manager took people and their relatives views into account through spot checks and phone calls. The registered manager and staff worked with health care providers to plan and deliver an effective service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 21/12/2020 and this is the first inspection.
Why we inspected
This was a planned inspection to assess if the provider was complying with our regulations.
Follow-up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk