- Dentist
St Clement's Dental Practice
Assessment report published 25 July 2025
Contents
Judgements
Our view of the service
We carried out this announced on-site inspection on 14 July 2025.
We found the practice had met all regulations.
The practice had effective systems to identify and manage risks, including infection prevention and control.
Staff had the skills, knowledge and experience to carry out their roles.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support and treatment when required.
St Clements Dental Practice is in Reydon, Southwold, Suffolk and provides private dental care and treatment for adults and children.
There was step-free access to the practice and car parking spaces available, including dedicated parking for disabled people, near the practice.
The practice had 3 treatment rooms. At the time of our inspection, there was a total of 12 staff, of which there were 4 dentists, 1 orthodontist, 5 dental nurses, 1 trainee dental nurse, 2 dental hygienists. The dental nurses also covered administration and receptionist duties. We gathered feedback and spoke to a range of staff during our inspection, including 1 dentist and 4 dental nurses.
The service provides cosmetic treatments, some of which are not in scope of CQC regulation and are not covered in our inspection.
People's experience of this service
Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. They provided us with feedback from 65 patients. On the day of our inspection, we spoke with and saw patient feedback from a further 8 patients. Patient feedback provided a positive view of the dental team and care provided by the practice.
Patients commented positively about the standards of cleanliness. Comments included, “Nothing but praise” and “Clean waiting room and surgeries.”
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
Patients told us that when they were prescribed medicines, sufficient information was given.
Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.