The Keep Clinic

Updated 26 November 2021

The Keep Clinic Limited is registered with the Care Quality Commission to provide services from The Old Barracks, 41 Sandon Road, Grantham, NG31 9AS.

The provider, MSK Doctors & Associates Limited, is registered with the CQC to carry out the regulated activities of treatment of disease, disorder or injury and surgical procedures from the location.

The Keep Clinic offers a musculoskeletal service provided by consultants from MSK Doctors, who specialise in non-surgical and surgical management of bone, joint and muscle conditions. They provide treatment for adults only.

Patients are seen on an appointment basis Monday to Friday 9am to 5pm with evening and weekend appointments on request.

The staff team consists of two consultant orthopaedic surgeons, a nurse, a physiotherapist, a sports scientist, administrative staff and the practice manager. The service is located on bus routes and car parking is available on site. Patient treatment rooms are on the ground floor and there is an accessible disabled toilet and baby changing facilities available.

How we inspected this service

Before visiting we reviewed a range of information we hold about the service and information which was provided by the provider prior to the inspection taking place.

During the inspection:

• we spoke with staff
• reviewed key documents which support the governance and delivery of the service
• made observations about the areas the service was delivered from

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 26 November 2021

This service is rated as Good overall. This was the first inspection since registration with the CQC.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at The Keep Clinic as part of our inspection programme.

The Keep Clinic offers a musculoskeletal service provided by consultants from MSK Doctors, who specialise in the management of bone, joint and muscle conditions.

The practice manager is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

10 people provided feedback about the service during our inspection. All patients were very positive regarding the standard of care they received from staff at the service.

Our key findings were:

• The service provided care in a way that kept patients safe and protected them from avoidable harm.
• Patients received effective care and treatment that met their needs.
• Staff treated patients with kindness and respect and involved them in decisions about their care.
• The practice organised services to meet patients’ needs. Patients could access care and treatment in a timely way. This had continued during the Covid-19 pandemic.
• Effective systems and processes were in place to ensure good governance in accordance with the fundamental standards of care.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care