• Care Home
  • Care home

Woodview Care Home

Overall: Good read more about inspection ratings

Old Hall Drive, Newcastle, ST5 8RQ (01782) 667804

Provided and run by:
Bradwell Hall Nursing Home Limited

Latest inspection summary

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Background to this inspection

Updated 13 May 2021

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was carried out by two inspectors and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Woodview is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.

We reviewed information we had received about the service. We sought feedback from the local authority and professionals who work with the service. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection

We spoke with two people who used the service and 12 relatives about their experience of the care provided. We spoke with nine members of staff including the providers, registered manager, unit managers, senior care workers and care workers.

We reviewed a range of records. This included five people’s care records and multiple medication records. We looked at three staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.

Overall inspection


Updated 13 May 2021

About the service

Woodview Care Home is a care home providing personal and nursing care for up to 60 people aged 65 and over some of whom are living with dementia and mental health conditions. Woodview Care Home accommodates people across two different units, each which have their own adapted facilities. At the time of the inspection 32 people were living at the service.

People’s experience of using this service and what we found

Woodview Care Home was a newly registered service but had previously been part of a larger care home which had reduced in size as part of their on-going improvement programme.

People were cared for by trained staff who knew people’s needs well and understood how to keep people safe from the risk of harm and abuse.

There were enough staff to safely support people and staff worked well with other professionals and organisations to ensure people received timely and effective support.

People received care and support in a dignified way which was tailored to meet individual needs. People and their relatives were consulted about their care needs and people knew how to make a complaint.

The management team were visible and approachable, and staff felt supported in their roles. The management team had worked with a number of professionals and external organisations to improve the quality of care people received.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This was the first time the service had been inspected.

Why we inspected

This was a planned inspection for the first rating of the service.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.