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Barnsley Disability Services Limited Good

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 20 October 2018

The inspection took place on 11 September and 4 October 2018. The registered provider was given short notice of the visit to the office in line with our current methodology for inspecting community services.

At our last inspection in May 2017 the service was given an overall rating of ‘Requires Improvement’. Areas needing attention included risk assessments, staff recruitment and staff supervision. We asked the registered provider to submit an action plan outlining how they were going to address the shortfalls we found, which they did. At this inspection we found improvements had been made in the areas previously highlighted and the governance of the service was more robust.

You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for ‘Barnsley Disability Services Limited’ on our website at www.cqc.org.uk.

Barnsley Disability Services is a domiciliary care agency which provides care services, including personal care, to people with a range of disabilities who are living in their own houses and flats in the community. At the time of the inspection it was supporting 15 people who needed assistance with their personal care, such as their personal hygiene.

The service had a registered manager in post at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission [CQC] to manage the service. Like registered providers, they are ‘registered persons.’ Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

People told us they received the care and support they needed from staff who were caring, friendly, helpful and compassionate.

People were supported safely. Potential risks to individual people, and the environment they lived in, had been assessed and these were reviewed as needed. There were robust systems in place to reduce the risk of abuse.

Where people needed support taking their medication this was managed safely by staff who had been trained to carry out this role.

Recruitment processes had been improved to make sure essential checks were made prior to new staff commencing work. This helped to ensure only staff suitable to work with vulnerable people were employed. Staff had undertaken a range of training that aimed to meet people’s needs, while developing staffs’ knowledge and skills. Staff took part in periodic meetings with the management team to provide them with the support they needed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People’s privacy and wishes were respected and they were treated with dignity.

Where needed people were supported to maintain a balanced diet, and their dietary needs and choices were met.

People were supported to maintain relationships with people who were important to them and to participate in social activities within the community and at home.

People’s needs had been assessed before their care package started and involvement in planning care had been encouraged. Plans were person-centred and gave clear guidance to staff on supporting each individual person. Staff worked closely with other social and healthcare professionals to ensure people received a service that met all their needs.

People knew how to raise any concerns and felt comfortable doing so. No complaints had been raised since the last inspection, but a system was in place to record, investigate and resolve any complaints received.

People were consulted about their satisfaction in the service provision and systems were in place to make sure company policies were followed. All the people we spoke with told us they were very happy with the way the service was run. People spoke positively about the registered manager and how staff delivered care.

Fur

Inspection areas

Safe

Good

Updated 20 October 2018

The service was safe.

Systems were in place to keep people safe from the risk of harm and abuse. Where potential risks had been identified plans were in place to reduce these.

Recruitment procedures had been improved to make sure staff were of suitable character to work with people who may be vulnerable.

People received the right medicines at the right time.

Effective

Good

Updated 20 October 2018

The service was effective.

People had given their consent to care and treatment, and this was sought in line with legislation and guidance.

People's health and nutritional needs were met.

Staff had access to on-going training, annual appraisal and periodic support sessions to enable them to feel confident and skilled in their role

Caring

Good

Updated 20 October 2018

The service was caring.

People received care and support from staff who were helpful, compassionate, kind and caring.

People were involved in their care and staff respected people's wishes.

People were treated with dignity and respect.

Responsive

Good

Updated 20 October 2018

The service was responsive

Care and support was person-centred and tailored to people's individual needs.

The company�s complaints policy enabled people to raise complaints or concerns in the knowledge they would be addressed. People were encouraged to express their views on the service provided.

Well-led

Good

Updated 20 October 2018

The service was well led.

There was an open and transparent culture in the service where people were supported to voice their opinions.

People told us the service was well managed.

The registered provider had systems in place to monitor and improve the quality of care the service provided.