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Archived: Thomas Road Good

The provider of this service changed - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 10 August 2016

Thomas Road provides accommodation and personal care for up to three people who have learning disabilities.

This announced inspection took place on 23 June 2016. There were three people receiving care at that time.

The service had a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. The registered manager was fully aware of his legal responsibilities in relation to his registration and management of the service.

Staff were only employed after the provider had carried out comprehensive and satisfactory pre-employment checks. People experienced a good quality of life because staff were well trained and well supported by the provider and registered manager. There were sufficient staff to meet people’s assessed needs. Systems were in place to ensure people’s safety was effectively managed. There were effective procedures for reporting concerns and of how to protect people from harm.

People received their prescribed medicines appropriately. People’s health, care and support needs were effectively met by a sufficient number of skilled staff. People were provided with a balanced diet and staff were aware of and met people’s dietary needs.

The Care Quality Commission (CQC) is required by law to monitor the operation of the Mental Capacity Act 2005 (MCA) and the Deprivation of Liberty Safeguards (DoLS) and report on what we find. We found that there were formal systems in place to assess people’s capacity for decision making and applications had been made to the authorising agencies for people who needed these safeguards. Staff respected people choices and staff were aware of the key legal requirements of the MCA and DoLS.

People received person centred care and support from staff who were kind, caring and friendly and patient. Staff supported people to develop and maintain meaningful relationships. People had opportunities to comment on the service provided. People were supported to be involved in all decisions about their lives.

Care records provided staff with sufficient guidance to ensure each person received consistent, individualised care. People’s care was kept under review to their needs were consistently met. People were meaningfully occupied and were provided with opportunities to engage in a range of different activities and pastimes. Staff supported people to have new experiences. People were supported to be members of the local community.

The registered manager was supported by a staff team that including a deputy manager and support workers. The service was well run. Staff including the registered manager, were professional and approachable. People and their visitors were encouraged to provide continuous feedback on the service both formally and informally. People’s views were listened to and acted on.

Inspection areas

Safe

Good

Updated 10 August 2016

The service was safe.

There were systems in place to ensure people�s safety was managed effectively. Staff were aware of the actions to take to report their concerns.

People were supported to take their prescribed medicines safely.

There were sufficient staff to ensure people�s needs were met.

Effective

Good

Updated 10 August 2016

The service was effective.

People received care from staff who were trained and well supported.

People�s rights to make decisions about their care were respected. Where people did not have the mental capacity to make decisions, they had been appropriately supported in the decision making process.

People�s health and nutritional needs were effectively met and monitored.

Caring

Good

Updated 10 August 2016

The service was caring.

People received care and support from staff who were kind, caring, friendly and patient.

People were involved in every day decisions about their lives.

People had access to information presented in ways they could understand.

Responsive

Good

Updated 10 August 2016

The service was responsive.

People�s records provided staff with sufficient guidance to ensure consistent care and support was provided to each person.

People were supported to develop and maintain relationships. Staff supported and encouraged people to spend their time meaningfully and develop hobbies and interests. There were ample opportunities for people to access the local community.

People had access to information on how to make a complaint and were confident their concerns would be acted on.

Well-led

Good

Updated 10 August 2016

The service was well led.

The registered manager was experienced and staff were managed to provide people with person centred care.

People were encouraged to provide feedback on the service. People�s comments were listened to and acted on.

There were systems in place to continually monitor and improve the standard and quality of the service.