We carried out a review of the data available to us about Total Healthcare Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Total Healthcare Limited, you can give feedback on this service.
Total Healthcare Limited is a domiciliary care agency providing personal care. The service provides support to people with a variety of needs including physical disabilities and mental health conditions.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection there were 20 people using the service.
People’s experience of using this service and what we found
People told us they were happy with the care they received. They told us they felt safe and staff were caring, kind and knew them well. One person told us, “I think the staff are fabulous. I’m treated like a human being and I love [the staff] to bits. Office staff are always helpful too.”
People had their needs assessed and detailed, personalised care plans and risk assessments were supported by staff who understood how to provide a personalised approach to care. People were asked for their consent and their decisions were respected.
People had input from external professionals when required. Staff had received training about how to use any equipment or to understand the impact of various health conditions on each person. This ensured staff supported people with all aspects of eating and drinking, mobilising and receiving medicines safely and correctly.
People were asked for their views about the care and the service as a whole and felt confident they could make a complaint if required and it would be resolved. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 10 December 2020 and this is the first inspection.
Why we inspected
This was a planned inspection based on the date the provider was first registered with the Care Quality Commission (CQC).
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.