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This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 10 February 2021

About the service

Caremark Arun is a service providing care and support to people in their own home. At the time of the inspection the service was providing support to approximately 100 people. It provides a service to older adults, people who lived with dementia and adults with physical needs. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

People were protected from avoidable harm and abuse. Safeguarding policies and procedures were embedded within practice and consistently followed. Staff had recognised signs of abuse and had recorded their concerns, and appropriate referrals had been made.

People told us they were happy with the care they received, and that staff helped them to feel safe. Risk assessments and care plans were comprehensive and guided staff in how to provide care safely. There were enough suitable staff employed to cover all the care visits. People

said they received their calls on time and for the duration that they expected. People received the medicines appropriately and this was monitored through quality assurance checks.

People were supported by staff who had received appropriate training to meet their needs. Assessments of people's needs were thorough and supported people's diverse needs. Staff supported people to have enough to eat and drink and to access the health care services they needed. People were supported to have maximum choice and control of their lives and staff supported them in their best interests.

People were supported by staff who showed compassion and respect. People spoke highly of the care staff that supported them and said that they had developed good relationships with them. Staff knew people well and had the information they needed to provide good responsive care to them.

People and their family members spoke highly of the management of the service. Staff told us that the registered manager was approachable and supportive. Staff were clear about their roles and responsibilities and described being well supported. People and staff told us their views on the service were sought.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This is the first inspection for this registered service in their new location. The service had previously been operating as part of a larger location but re-registered in 2019. However, as the provider changed location, CQC is required to re-inspect under its inspection protocol.

Why we inspected

This was a planned inspection based on the timescales set out on our registration programme.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 10 February 2021

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 10 February 2021

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 10 February 2021

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 10 February 2021

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 10 February 2021

The service was well-led.

Details are in our well-led findings below.