Stivic Care Services Ltd

Updated 26 January 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried out by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 11 January 2022 and 18 January 2022. We visited the office location on 11 January 2022.

What we did before the inspection

We reviewed information we held about the service. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used this information to plan our inspection.

During the inspection

We spoke with two relatives about their experience of the care provided. We spoke with seven members of staff including the registered manager and care staff. We reviewed a range of records. This included care and medicines records, three staff files in relation to recruitment and staff supervision and a variety of records relating to the management of the service.

Updated 26 January 2022

About the service

Stivic Care Services is a domiciliary care agency providing personal care to people living in their own houses and flats. At the time of the inspection one person was using the service, this person received personal care.

People’s experience of using this service and what we found

The provider had assessed and reviewed risks to the person’s safety to ensure they were protected from harm. Systems were in place to safeguard the person from the risk of abuse and staff knew how to recognise and report concerns.

Processes were in place to ensure medicines were managed safely and the person’s care plan contained information about how they would like to be supported to take their medicines. The provider had implemented safe infection prevention and control processes. Staff had access to appropriate personal protective equipment [PPE] and updated guidance in relation to managing the risk of COVID-19.

The person’s relatives told us staff were kind and caring. The person was supported by a small, consistent staff team who knew them well and knew how they liked to be supported. Staff had received an induction when starting in their role and had completed a range of relevant training to support their understanding of the person’s needs.

Staff provided personalised care. The person was supported to have maximum choice and control of their life and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. The person and their relatives were involved in planning and reviewing the care provided.

The provider had systems in place to monitor the quality and safety of the service and worked effectively alongside other health professionals to meet the person’s needs. Staff told us they felt supported by the registered manager and were able to give feedback on the service. Relatives spoke positively about the registered manager and the culture of the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 9 December 2020 and this is the first inspection.

Why we inspected

This was a planned inspection as the service had not been rated.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.