The Care Quality Commission
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Archived: Red Kite Home Care

14 Shepherd's Court, 111 High Street, Slough, Berkshire, SL1 7JZ

Provided and run by:
Red Kite Home Care Limited

Important: The provider of this service changed. See new profile
Important: This service was previously registered at a different address - see old profile

All Inspections

23 January 2014

During a routine inspection

We spoke with three people who received services from Red Kite and all three were pleased with the care. One person said 'I am very happy with them and I have no complaints. If I did have a complaint I am sure they would sort it out immediately'. Another person said 'they are reliable and flexible and I feel I have got to know them. I would recommend them to my friends.'

We also spoke with a District Nurse on one of our visits who said that the liaison with Red Kite was good and there was 'a strong sense of partnership'.

We found carefully selected, well trained, conscientious staff who wanted to deliver a safe service tailored to meet people's individual needs. We found that planning and co-ordination was effective and back-up was available for staff who needed additional support. We observed an induction programme that was taking place and the participants spoke highly of the training and said that the 'learning was exceptional'.

We also spoke with four relatives and one said 'they really are very good and there is always someone there to talk to if you need them. They give me the reassurance that someone is there when I can't be and they offer companionship.'