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Kingswood House Nursing Home Good

The provider of this service changed - see old profile

Inspection Summary

Overall summary & rating


Updated 4 September 2019

About the service

Kingswood House Nursing Home is a residential care home providing personal and nursing care for up to 22 younger adults who have mental health needs. There were 20 people living there at the time of the inspection. Most people needed support with mental health needs and some people had complex health needs, such as diabetes.

People’s experience of using this service and what we found

People were positive about the support provided at Kingswood House. People said the registered manager was very good and the staff provided the support they needed. Staff knew people very well; they demonstrated a good understanding of people’s individual needs and assisted them to access healthcare services when needed.

Since the previous inspection improvements had been made regarding infection control and the management of medicines. The cleaning schedules ensures the home is clean and tidy and the risk of infection is reduced as much as possible. The management of medicines had been reviewed and we found people received their medicines when they needed them, by staff who were trained to give them out safely.

There was ongoing quality assurance and monitoring of the services provided by the registered manager and provider. Where areas for improvements were identified action was taken to address these and reviewed on the following audit to ensure the changes had been effective.

Risk assessments identified areas where people may need additional support and management plans were included in the support plans; with guidance for staff to follow to reduce risk as much as possible.

There was an ongoing training plan and staff were encouraged to develop their professional practice. Supervision and support for staff ensured they were aware of their roles and responsibilities and provided the support people needed. People were protected from the risks of harm, abuse or discrimination because staff had completed safeguarding training and knew what actions to take if they identified concerns.

There were enough staff working to provide the support people needed, at times of their choice. Recruitment procedures ensured only suitable staff worked at the home and nurses were registered with the nursing and midwifery council.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported and empowered to be involved in decisions about the support they received and how the services developed. Feedback was positive form people and staff and reflected that they worked well together as a team to provide appropriate support and care.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was Requires Improvement (published 4 August 2018).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will review the service in line with our methodology for 'Good' services.

Inspection areas



Updated 4 September 2019

The service was safe.

Details are in our safe findings below.



Updated 4 September 2019

The service was effective.

Details are in our effective findings below.



Updated 4 September 2019

The service was caring.

Details are in our caring findings below.



Updated 4 September 2019

The service was responsive.

Details are in our responsive findings below.



Updated 4 September 2019

The service was well-led.

Details are in our well-Led findings below.