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Reports


Review carried out on 9 September 2021

During a monthly review of our data

We carried out a review of the data available to us about Regency Care Centre on 9 September 2021. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Regency Care Centre, you can give feedback on this service.

Inspection carried out on 24 May 2021

During a routine inspection

About the service

Regency Care Centre is a purpose built home over two floors with resident accommodation on both floors. The home comprises of three units named Springwater, Philips and Heaton. All bedrooms are single and have en-suite toilet facilities as well as several assisted bathrooms and toilets throughout the home. A passenger lift services the first floor. The home registered to accommodate 60 people. At the time of the inspection there were 55 people living at the home.

People’s experience of using this service and what we found

People and their relatives said staff were kind, caring and respectful and described them as ‘fantastic’ and ‘compassionate’. People said they were cared for in a way they wanted and needed. Interactions between people and staff were warm and friendly; this was observed during our visit.

Activities and opportunities, both in and away from the home, had been made available to promote people’s independence and social interaction, this included good links with community groups and the Church.

Management systems to monitor and review the service helped identify areas of continuous improvement. Recent improvements included the implementation of the new electronic care planning and medication systems, further training and development opportunities to enhance the skills of staff, a formalised programme of activities as well as refurbishment of the physical environment.

Electronic care planning records reflected people’s needs and preferences as well as areas of risk. Staff said these were more effective and enabled them to accurately maintain care records. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Recruitment checks were carried out prior to staff commencing employment. A range of training and development opportunities were provided to support progression as well as provide further flexibility in the services provided. Sufficient numbers of staff were available to effectively meet the needs of people.

People were provided with a good standard of accommodation that was well-maintained. Suitable aids and adaptations were available to aid people's mobility and promote their safety. Servicing and maintenance checks were carried out to ensure the premises and equipment were kept safe.

Good hygiene standards were maintained throughout the home. Government guidance in relation to COVID was being adhered to.

People received their medicines as prescribed. Shortfalls found during the inspection were addressed by the registered manager. The implementation of a new electronic medication system would minimise the risk of such errors being made.

People were offered balanced and nutritious meals. Kitchen staff were aware of people’s dietary needs. People had access to relevant healthcare professionals where risks to their health and well-being had been identified.

Systems were in place for the recording and reporting of any safeguarding concerns and complaints. People, their relatives and staff were confident their views were listened and responded to.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 18 December 2020 and this is the first inspection. The last rating for the service under the previous provider was good, published on 17 August 2018.

Why we inspected

This was a planned inspection, as a new provider, in part due to concerns received about the management, staffing and areas of care and support. As this was the providers first inspection, we reviewed all five key questions.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the serv