About the service
Henley House is a purpose -built care home, providing accommodation and personal care to up to 66 older people, some living with dementia. Although the service is arranged over three floors at the time of the inspection the ground floor was unoccupied and there were 42 people using the service.
People’s experience of using this service and what we found
There was mixed feedback about the staffing levels in the home including the organisation and deployment of staff during the shift and meeting people’s needs.
We have made a recommendation about staffing arrangements in the service.
Risks to individuals were appropriately assessed and managed and safe management of medicines were in place.
Staff had received safeguarding training and knew how to protect people from potential harm. Safeguarding policies and processes were in place.
People were supported by staff who had been recruited safely and were supported in their role with relevant training and opportunities for professional development.
We were assured by the Infection prevention and control systems in the home. These were in line with recommended best practice and current legislation to minimise the risk of spread of infection within the home.
People's care plans were detailed, person-centred and accurate. They promoted choice and guided staff on how to support people safely and encourage their independence.
Staff understood the importance of gaining consent from people. People were supported to have maximum choice and control of their lives and care staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The provider worked in partnership with people, relatives and other professionals to achieve good outcomes for people.
A range of audits and monitoring tools were in place to assess the quality and safety of the environment and care provided. People's views were sought through regular meetings and surveys
Rating at last inspection
The service was registered with us on 11 December 2020 and this is their first inspection.
Why we inspected
This was a planned comprehensive inspection.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk