Important
Homecare agencies (also called domiciliary care agencies) submitting applications for personal care registration after 1 July 2025 should use our new service-specific guidance instead.
Once we receive your application we will process it in two stages
- initial checks
- assessment
Initial checks
We check:
- your forms are complete, and the basic details are correct
- you have sent the right supporting documents
We will send you a confirmation email once we have done this.
If you do not meet the minimum requirements for assessment, we cannot proceed with your application. We will send you an email explaining why it has been rejected.
You will need to correct or complete your application and submit it again.
Assessment
During our assessment:
- we may ask you for more information
- we may interview you and your registered manager by telephone, online or face-to-face
- for most new registrations and some changes to existing registration, we will need to visit your premises.
Our assessment process is rigorous and can take several months to complete.