Assessment framework for local authority assurance

Page last updated: 23 February 2024


Supporting people to live healthier lives

Quality statement

We support people to manage their health and wellbeing so they can maximise their independence, choice and control. We support them to live healthier lives and where possible, reduce future needs for care and support.

  • I can get information and advice about my health, care and support and how I can be as well as possible – physically, mentally and emotionally.
  • I am supported to plan ahead for important changes in my life that I can anticipate.


The local authority works with people, partners and the local community to promote independence and support people to prevent, reduce or delay the need for care and support. It does this by providing or arranging provision of services, facilities, resources and other measures.

The local authority takes steps to identify people with needs for care and support that are not being met.

People in the area have access to the information and advice they need to make informed decisions about how to meet their care and or support needs.

Related sections of the Care Act

Care Act 2014:

  • Section 1: Wellbeing principle
  • Section 2: Preventing needs for care and support
  • Section 4: Providing information and advice
  • Sections 6-7: Co-operation generally and in specific cases
  • Sections 31-33: Direct payments

Required evidence

People’s experience

  • Direct feedback from:
    • people with care and support needs
    • unpaid carers
    • people who fund or arrange their own care, those close to them and their advocates
  • Feedback from people obtained by community and voluntary groups. For example:
    • advocacy groups
    • adult and young person’s carers groups
    • faith groups
    • groups representing people who are more likely to have a poorer experience of care and poorer outcomes
    • people with protected equality characteristics
  • Feedback that people have sent to the local authority and feedback it has gathered itself through surveys or focus groups
  • Feedback from CQC's Give feedback on care facility (if available)
  • Compliments and complaints
  • Healthwatch
  • Survey of Adult Carers (SACE), Adult Social Care Survey (ASCS) - see detailed metrics
  • Case tracking

Feedback from staff and leaders

  • Council adult social care portfolio holder
  • Overview and scrutiny committee
  • Commissioners
  • Principal social worker
  • Principal occupational therapist
  • Assessment and care management staff, social workers
  • Director of adult social services
  • Director of public health
  • Housing team
  • The local authority’s self-assessment of its performance for the quality statement

If available, feedback from the local authority's:

  • Staff (from surveys)
  • Peer review


Feedback from partners

  • Community and voluntary sector groups, including those representing:
    • people who are more likely to have a poorer experience of care and poorer outcomes
    • people with protected equality characteristics
    • unpaid carers
  • Local health providers and allied health and care professionals
  • Health and Wellbeing Board
  • Information and advice providers
  • Community equipment providers
  • Integrated care partnership, integrated care system
  • Advocacy providers
  • Care providers

If available

  • Local Government Social Care Ombudsman feedback


We will not look at evidence in this category.