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Maternity services survey 2019

  • Public

Read the results of our latest survey which looked at the experiences of women receiving maternity services.

Eligibility and participation

  • Number of participants: 17,151
  • Response rate: 36.5%
  • Age range: 16 years and older
  • Time period: women who gave birth in February 2019 (and January 2019 for smaller trusts)
  • Eligibility: women who had a live birth during February 2019 and gave birth under the care of an NHS trust (including home births)
  • Exclusions: women whose baby had died during or since delivery, women who had a stillbirth (including where it occurred during a multiple delivery), women who were in hospital or whose baby was in hospital at the time the sample was drawn, women who had a concealed pregnancy, women whose baby was taken into care (foster care or adopted), women who gave birth in a maternity unit managed by another provider or in a private maternity unit or wing

Key Findings for England

  • The report shows that overall, women reported many positive experiences of maternity care in 2019
  • There has been important improvement across a greater number of questions compared to 2018 and positive upward trends are evident over time in areas such as feeding choices and partner involvement
  • The most positive results this year relate to women’s experience interacting and communicating with staff in maternity services, particularly during labour and birth
  • However, in line with previous years, results still indicate poorer experience of care for many women postnatally compared to antenatal care and care during labour and birth
  • Results also show that outside the labour ward or birthing centre, a significant proportion of women felt they did not have access to the support that they needed and that the quality of information provided about mental health could be improved

For more information, please see the statistical release, which provides the results for all questions and contextual policy information.

For more information about the methodology for the survey, analysis and reporting, please see the Quality and Methodology document.

Results for NHS trusts

These results show how trusts performed on individual questions in the survey. The technique used to analyse these results allows us to identify which trusts we can confidently say performed 'better', 'worse' or 'about the same' when compared with other trusts.

View the A-Z list of maternity survey results by NHS trust.

Each trust was also provided with a benchmark report which provides more detail about the data. You can view and download these reports on the NHS surveys website.

Download the technical document below for detailed information on how we analysed the trust results.

This report identifies those trusts where people’s experience of care was better, or worse than expected when we compared the survey results across trusts.

Open data

Here, you can find the data that was published in the overall report for England and for each trust.

The file below contains the data for England:

The file below contains the trust level data:

Anonymised respondent level data will be made available via the UK Data Archive in due course.

Results from previous surveys

You can find the results from previous surveys for England in the Data Library section of the NHS Surveys website. Trust results are also available from the Survey section. Please select a year from the drop-down menu on the right-hand side and navigate to the “Benchmark Reports” section at the bottom of the page.

Pre-release access list

You can find a list of individuals that had access to the results of the survey prior to publication below.

How will the results be used?

CQC will use the results from the survey in the regulation, monitoring and inspection of acute NHS trusts in England. Survey data will be used within CQC Insight, which provides inspectors with an assessment of how trusts are performing. Survey data will also form a key source of evidence to support the judgements and inspection ratings published for trusts.

Other organisations

The organisations below will use the results in the following ways.

NHS trusts

Trusts, and commissioners, are expected to take action to improve services based on survey results.

NHS England and NHS Improvement

Data from the maternity survey contributes to the NHS Oversight Framework which oversees performance of Clinical Commissioning Groups (CCGs), providers and sustainability and transformation partnerships.

Department of Health and Social Care

Information collected nationally in a consistent way is essential to support public and Parliamentary accountability. The results are used for performance assessment, improvement and regulatory purposes.

Last updated:
28 January 2020