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Community mental health survey 2018

  • Public

Read the results of our latest survey which looked at the experiences of people receiving community mental health services.

Eligibility and participation

  • Number of participants: 12,796
  • Response rate: 28 per cent
  • Age range: 18 years and older
  • Time period: September to November 2017
  • Eligibility: People who received care or treatment for a mental health condition
  • Exclusions: People who were only seen once for an assessment, current inpatients, and anyone primarily receiving treatment in specific areas such as drug and alcohol abuse, learning disability services and specialist forensic services

Key findings for England

Results from the 2018 community mental health survey, compared with results from previous years, showed declines across several areas. This includes people’s perceptions of:

  • seeing someone from NHS mental health services often enough
  • being involved in agreeing their care
  • their agreed care taking personal circumstances into account
  • receiving help with finding support for their physical health needs
  • receiving help with finding support for financial advice or benefits

People’s experience of mental health services were more positive for some questions, this includes:

  • knowing how to contact the person in charge of their care, if they had a concern
  • knowing who to contact, out of office hours, during a crisis

Certain groups of people consistently reported poorer experiences of using mental health services, including:

  • younger people (aged 18-35)
  • people diagnosed with non-psychotic chaotic and challenging disorders

For more information, please see the statistical release, which provides the results for all questions and contextual policy information.

For more information about the methodology for the survey, analysis and reporting, please see the Quality and Methodology document.

Results for NHS trusts

These results show how trusts performed on individual questions in the survey. The technique used to analyse these results allows us to identify which trusts we can confidently say performed 'better', 'worse' or 'about the same' when compared with other trusts.

View the A-Z list of community mental health survey results by NHS trust.

Each trust was also provided with a benchmark report which provides more detail about the data. View these reports on the NHS surveys website.

Download the technical document below for detailed information on how we analysed the trust results.

Outliers within trust-level results

This report identifies those trusts where people’s experience of care was better, or worse than expected when we compared the survey results across trusts.

Open data

Here, you can find the data that was published in the overall report for England and for each trust.

The file below contains the data for England:

The file below contains the trust level data:

Anonymised respondent level data will be made available via the UK Data Archive in due course.

Results from previous surveys

You can find the results from previous surveys for England and for trusts on the NHS Surveys website. For the trust results, please click on the folder for the year in which you are interested and then choose the ‘published results’ folder.

Please note that due to redevelopment work, the results from the 2018 survey are only comparable with results from the 2014, 2015, 2016 and 2017 surveys.

Pre-release access list

You can find a list of individuals that had access to the results of the survey prior to publication below.

How will the results be used?

CQC will use the results from the survey in the regulation, monitoring and inspection of NHS trusts in England. Survey data will be used within CQC Insight, which provides Inspectors with an assessment of how trusts are performing. Survey data will also form a key source of evidence to support the judgements and inspection ratings published for trusts.

Other organisations

The organisations below will use the results in the following ways.

NHS trusts

Trusts, and commissioners, are expected to take action to improve services based on the results.

NHS England and the Department of Health and Social Care

Information collected nationally in a consistent way is essential to support public and Parliamentary accountability. The results are used by NHS England and the Department of Health and Social Care for performance assessment, improvement and regulatory purposes.

NHS Improvement

NHS Improvement will use the results to inform quality and governance activities as part of its Oversight Model for NHS trusts.

Last updated:
22 November 2018


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